Again, thank you for the past few weeks of treatment. I appreciate your staff's professionalism, attention to patient confidentiality, and ability to communicate clearly and demonstrate the best way to follow the exercise plan. I've participated in physical therapy with probably 5 different offices, and yours is my favorite. Everyone who works at Bacci & Glinn was courteous and friendly. I recommend your office to everyone I meet who might need to see a physical therapist.
Jane Smith Hanford
Dear Bob, Susan, Heather, Ann and the entire staff (including Zoe) at Bacci & Glinn.
Just a note to say "Thank you" for the treatment received in your Visalia office. The list my favorite PT providers is no longer a list. It begins and ends with Bacci & Glinn.
I find Dr. Robert Bacci and his entire staff to be well qualified, efficient and funny. Your facility is one of the best I have ever been to. The staff is nice, user friendly and I believe the reason for so many positive patient experiences is because they listen.
I had a bad experience when I had gone to another physical therapist across town. Although I think it was not intentionally done but it caused an additional injury. When I explained my situation to Dr. Bob, he didn't throw his competitor under the bus. He could have, they might have even deserved it. Instead he listened, assessed the situation and he and his staff went to work on fixing my problem.
After one treatment I felt a lot better. I had not been able to breathe without pain. I was in a much happier mood when I left. Altogether I only needed 5 visits of Physical Therapy. To put this in baseball terminology, Dr. Bob and his staff hit a home run, but not just your ordinary garden variety homer. This was World Series game 7, bottom of the ninth, two outs, bases loaded blast that was hit out of the stadium to win it all. From my experience that is what it felt like.
I will refer your name when I get a chance. I really like your office atmosphere. It seems radically different for all of the right reasons. The personal touch that accommodates babies and animals is a nice thing to see. You are all very good at what you do. Besides all of this, you are all a lot of fun. You make our world a better place.
My very best regards to all of you. I hope and pray that all of your days are blessed with excellence and happiness for a good long while.
This is a follow up from the L4/L5 surgery that you performed on me 6 weeks ago. All is well and I feel no pain and I am gradually returning to my normal schedule outside the office. I have recently completed 9 sessions of physical therapy and will continue to work out 3 times/week at a local gym. Thank you and your staff for making this possible; you have a great team and you are an excellent surgeon!
Also, I would recommend using Bacci & Glinn Physical Therapy for future patients that need recovery in Tulare/Kings counties. There staff was friendly and professional and provided good direction on my way through rehab.
Thank you again for helping me out.
Gary A. Mills Oct, 2011
Just a note to thank Bob and the crew at Bacci & Glinn for the tremendous support for my climb of Mt. Everest this year. I was proud to display their logo on the summit of Mt Everest as Bob was instrumental in making the climb happen by sponsoring me. He believed in me when most did not. Bob jumped through hoops to get me sponsored and I can't thank him enough. The climb went as perfect as one could wish for and B&G were there at the top with me! When you visit the office be sure to let him know how awesome his support was.
Bill Tyler June, 2006
Thank you to all who ordered tamales. I appreciate your support in my fund raiser. I hope you enjoyed them and if you interested in ordering again; I will be making more in June. Your support enables me to go to Guatemala on a mission field to an orphanage. Your finances are a part of you, so when you give for this cause, it is as if you were going with me. Thank you again and may you be blessed!
Mary Lou April 3, 2008
"Bob Bacci, I would like to express my appreciation to you and your entire staff for the professional way that I was treated at you physical therapy clinic in Visalia. After I described my discomfort, they put me on a program that was so effective that the results were felt immediately.
Should I ever again have any problems with this old body of mine I know where to go to get relief."
Fred Hein March 18, 2008
I want to take this time to tell you about the care I have received at Bacci and Glinn. I have been to UCLA and Sansum Clinic for help and didn't really receive any until I came to this wonderful business. I started here almost three years ago to get help with my balance and walking. I came off and on until this last year when I started coming four times a week as a fitness program member, and have greatly improved.
I feel the best I have in three years and am walking better than I have before. No cane. I credit their interest in helping me to improve, the equipment available and their compassion for caring in helping me to be where I am today . The staff is wonderful. Everyone should go here for their recovery and I recommend it to all my friends. Thank you all and God Bless.
Betty Peters February, 2008
I recently completed physical therapy at Bacci & Glinn and would like to take a moment to express my thanks to your staff. Suzie was my primary therapist and did a superjob. Cheerful. witty and knowledgeable. She patiently guided me through my routines. On the rare occasion Suzie was not available, Vicki would jump right in and assist me and it was if Suzie was right at my side, with no loss of routine or rhythm. Behind the counter, Pat was always friendly and helpful, both on the phone and in person. All three ladies were able to answer any question I may have had regarding exercises - scheduling or of a general nature.
You have a staff you can be proud of; they represent you well and are a credit to the profession. Any employer would be happy to have them. So take good care of them.
Suzie, Vicki and Pat - Thank. You very much
Respectfully, Martin Caskey January 24th, 2008
To Bob and the entire staff,
Thank you for welcoming me, reassuring me, and treating me with professionalism and kindness.
When I hobbled in four weeks ago, I really didn't have high expectations that I'd soon walk normally and without pain, but that is what I'm doing now.
One notices "little" things, such as how everyone here is upbeat and compassionate, how the phone is always answered by the second ring, how one isn't kept waiting for treatment; in short, how one wishes he were treated in any doctor's office!
You surely do not need testimonials, but if the time comes and you have an unwilling or reluctant patient, let him or her read this.
Best regards,Ed Torres
Dear Bob and Staff,
A Special Note of Thanks...
I enjoyed getting to know all of you and really want to THANK all of you for your professional and friendly help. Bob, sorry I didn't get to say goodbye to you but I know I will see you again.
Sincerely,K. J. Balaam
I'm sorry it's taken me almost three weeks to do this, but I wanted to put in writing just how much I appreciated you and the excellent staff you have at Bacci & Glinn Physical Therapy. Having never had any surgery or physical therapy I had no idea what to expect! You and your staff truly have a winning combination at making a patient feel welcome and helping them get back to 100% of their ability following surgery. I would not hesitate to recommend Bacci & Glinn to anyone needing physical therapy.
Please thank the following:
- Robin - thanks for your winning smile every time I came in.
- Scott - the hands free looks real good on you and someday you will be very successful.
- Jake - thanks for all the encouragement and laughter.
- Ann - you're the best.
- Bob - what a winning combination, Thank You, Thank You, Thank You.
Warmest regards, C. Dickey
Thank you very much. I am gardening again.
Thank you Steve, Vicki, Pat and Susie for all your encouragement and TORTURE!!
Thank you for giving me my life back.
Thank you Steve and Staff. That was so nice of you. Thanks again.
Steve and Staff:
Just a note of thanks for all your patience and kindness. You all are great at what you do and the treatment you show your patients is superb.
Steve, Vicki, & Pat:
Thank you so much for all your help. You made a big difference in my recovery and I really appreciate all you did for me. I'm still doing my exercises at home and I'm keeping warm when I go out. I have been released by my doctor thanks to all of your hard work. I wish all of you a very happy holiday season and a happy and safe new year.
Many thanks to you all.
Steve, Vicki and Pat:
Behind your glad-to-do-it smiles, lives a very kind heart. Bless you for being so kind to everyone. You are a fine threesome!
We just wanted to say thank you to you and your staff for working with Tanner and making him feel so welcomed. You were terrific with him and I appreciate all the help. Have a wonderful holiday season.
I wanted to take this opportunity to thank you for the services you provided to my dad, Frank Gutierrez. It really made a great deal of difference in his attitude and his outlook. Unfortunately, after his set back Dr. Liu did not feel he would benefit any further from continued therapy.
Since that time we have good days and we have bad days. When his days are good we go out to the plaza in beautiful downtown Lindsay and he walks around with the aid of his walker. His falls are not as frequent and for that I am grateful. (It really is a nice spot especially on weekday evenings).
When we saw his primary doctor, Phoebe Chen, M.D. she basically told me it was time to put Dad into a rest home as he required more care than I could give him. At this point I do not feel I am ready for that and am going to keep him at home as long as I feel I can provide him with the care he needs. As a result, I have changed primary physicians and he is now seeing Dr. Larry Ginsberg here in Lindsay. Should the day arrive that he needs to go into the rest home, Dr. Ginsberg will be able to follow him there.
Again, my deepest and most sincere thanks. Know that when I need physical therapy or know of anyone who does, I will enthusiastically recommend you for treatment. You have all been very caring and Ijust can't say enough about your services. Thank you.
Sincerely,Cynthia S. Rios November, 2007
I have been diagnosed with stenosis, arthritis, degenerative disc disease, and fibromyalgia. I have spent the last 14 years in and out of physical therapy.
I started pool therapy with Bacci & Glinn about 3 years ago. I am able to work out in the pool with little to no impact on my back. In the pool I am able to exercise my entire body, as well as keep my weight down. The pool therapy has been life changing for me, and has clearly been the best therapy environment for me. The pool will always be a part ofmy life. That is what physical therapy should be, life changing, to keep us mobile and as pain free as possible.
I am trying to reach out to as many people as possible with this message.
Sincerely,Mary Ortiz December, 2007
I would like to thank you all for my exceptional treatment over the last 2 years.
I first came to you after a stroke in 2005. I came into your treatment center in a wheel chair. With many exercises and stimulations, I left about 6 weeks later with a great sense of confidence...No wheel chair or cane and lots of renewed movement.
I remained at B&G for the better part of the next 2 years on the Gym Program. I feel that everyone kept an eye on me helping me to progress farther. Bob recognized that I would benefit from some additional help provided by a brace. He arranged for me to see the service that would accomplish this for me.
In 2007 I was diagnosed with Breast Cancer. After surgery I returned to Physical Therapy for new exercises and recovery.
I can not say enough about Bob Bacci and his wonderful staff. There is at all times a feeling that one belongs there and they are just waiting to help!
I was recently in your office and wanted to take the opportunity to share my good experience with you.
I really liked the idea that I had the opportunity to see numerous therapists, in that each one brought a different treatment perspective and personality to the table. Everyone was very professional , knowledgeable, polite, kind and friendly, which promoted a good setting for the healing experience.
I mentioned to you, during one of my visits, what an outstanding addition Emily is to your professionals and I wanted to elaborate on that. I was so pleased that I was able to combine exercise with massage, which was totally enhanced my treatment. The therapeutic touch demonstrated by Emily was remarkable, as was her professionalism, personality and smile.
Thank you fro providing me with outstanding care in an atmosphere that was conducive to a good recovery.